If you are experiencing issues with your order, please email us at [email protected]
BravoWalk have a One-Year Full Manufacture Warranty. In the event your system is deemed defective, you will be provided a replacement for the defective item, and instructions to send your defective item back to us.

For us to effectively process your warranty claim we will troubleshoot with you to determine the correct course of action. We will need to know the following information.
• What issues you are experiencing
• Your Address, and contact information
Misuse, improper maintenance, lost or stolen units, and dog damage are not covered under your one-year manufacture warranty.

If for any reason that the BravoWalk is not working for your dog or you don’t like your purchase within 30 days, then we will gladly refund your money. The BravoWalk has to be returned for a refund. We will pay for return shipping.

Please send an email with your name, email, and date purchased to [email protected] for assistance.
You should expect to receive your refund within 1-2 weeks of the package being delivered to our returns department, however, in many cases you will receive a refund more quickly. This time period includes the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.

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